Following is the template of the letter sent out to the student at the outset of any grievance redressal:
Customer Resolution Document Date:
Reference Number: [IHS/Unique Reference Number]
Recipient Information:
Customer Name:
Course Undertaken:
Contact Information: [Customer’s Contact Details]
- Summary of the Issue: The customer concerns regarding the course [brief description of the issue].
- Investigation Details: Upon receiving the complaint, our team conducts a thorough investigation of the issue.
- Resolution Plan: [To address the concern, we propose or specify the actions or solutions to rectify the issue].
- Timeline: The resolution plan is scheduled to be implemented by [specific date].
- Responsibilities: The training center commits to [list responsibilities]. The student is expected to [mention any responsibilities on their part].
