{"id":67,"date":"2024-01-27T16:05:59","date_gmt":"2024-01-27T16:05:59","guid":{"rendered":"https:\/\/intellihubservices.com\/?page_id=67"},"modified":"2024-01-27T19:46:41","modified_gmt":"2024-01-27T19:46:41","slug":"customer-resolution-process","status":"publish","type":"page","link":"https:\/\/intellihubservices.com\/index.php\/customer-resolution-process\/","title":{"rendered":"Customer Resolution Process"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"131\" src=\"http:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-1-1024x131.jpg\" alt=\"\" class=\"wp-image-79\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-1-1024x131.jpg 1024w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-1-300x38.jpg 300w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-1-768x98.jpg 768w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-1.jpg 1311w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<p class=\"has-text-align-center\"><strong>Intellihub Customer Resolution<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We, at Intellihub, greatly value our students. It is our firm belief that to have a conducive learning environment, the overall process and effectiveness of complaint procedures is properly taken of. In order to promote transparency, fairness, and accountability in the handling of student complaints, the student complaint system is an essential element of our training institution.<br>To address these issues, we have set up a system of complaints that provides the opportunity for students to raise their concerns and request assistance or guidance directly from staff members. It provides a platform for students to submit their complaints about academic, personal, or administrative issues that have an impact on the learning environment.<br>Some of the steps that we undertake to ensure that students&#8217; voices are heard, and their concerns are taken care of promptly and fairly are:\n<ul class=\"wp-block-list\">\n<li><br>1.We have introduced a portal on<strong> our website<\/strong> for complaints, that allows students to share their problems easily.<\/li>\n\n\n\n<li>2.We provide proper training of our staff on how to obtain student feedback and to resolve these complaints. It is also essential for us that our staff are trained to be able to resolve disputes professionally and impartially.<\/li>\n\n\n\n<li>3.We ensure that the system helps students with a safe and inclusive educational environment by actively seeking feedback and making necessary improvements.<\/li>\n\n\n\n<li>4.Lastly, to ensure that students&#8217; needs are met while dealing with any new issues which arise, we ensure that our grievance system is regularly evaluated and monitored. We try to achieve this through feedback mechanisms, regular data collection on complaints and benchmarking of best practice.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"131\" src=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1024x131.jpg\" alt=\"\" class=\"wp-image-80\" style=\"width:806px;height:auto\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1024x131.jpg 1024w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-300x38.jpg 300w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-768x98.jpg 768w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer.jpg 1311w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<!--nextpage-->\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"131\" src=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-2-1024x131.jpg\" alt=\"\" class=\"wp-image-81\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-2-1024x131.jpg 1024w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-2-300x38.jpg 300w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-2-768x98.jpg 768w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-2.jpg 1311w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"579\" height=\"395\" src=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/image.png\" alt=\"\" class=\"wp-image-86\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/image.png 579w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/image-300x205.png 300w\" sizes=\"(max-width: 579px) 100vw, 579px\" \/><\/figure>\n\n\n\n<!--nextpage-->\n\n\n\n<p><strong>Following is the template of the letter sent out to the student at the outset of any grievance redressal:<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center\" style=\"grid-template-columns:37% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"131\" src=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-3-1024x131.jpg\" alt=\"\" class=\"wp-image-87 size-full\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-3-1024x131.jpg 1024w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-3-300x38.jpg 300w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-3-768x98.jpg 768w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hub3-3.jpg 1311w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p>\uf0b7<strong>Customer Resolution Document Date:<\/strong><\/p>\n\n\n\n<p>\uf0b7<strong>Reference Number: [IHS\/Unique Reference Number]<\/strong><\/p>\n\n\n\n<p>\uf0b7<strong>Recipient Information<\/strong>:<br><strong>Customer Name:<\/strong><br><strong>Course Undertaken<\/strong>:<br><strong>Contact Information:<\/strong> [Customer&#8217;s Contact Details]<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\uf0b7Summary of the Issue: The customer concerns regarding the course [brief description of the issue].<\/li>\n\n\n\n<li>\uf0b7Investigation Details: Upon receiving the complaint, our team conducts a thorough investigation of the issue.<\/li>\n\n\n\n<li>\uf0b7Resolution Plan: [To address the concern, we propose or specify the actions or solutions to rectify the issue].<\/li>\n\n\n\n<li>\uf0b7Timeline: The resolution plan is scheduled to be implemented by [specific date].<\/li>\n\n\n\n<li>\uf0b7Responsibilities: The training center commits to [list responsibilities]. The student is expected to [mention any responsibilities on their part].<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"131\" src=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1-1024x131.jpg\" alt=\"\" class=\"wp-image-85\" style=\"width:819px;height:auto\" srcset=\"https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1-1024x131.jpg 1024w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1-300x38.jpg 300w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1-768x98.jpg 768w, https:\/\/intellihubservices.com\/wp-content\/uploads\/2024\/01\/hubpage.footer-1.jpg 1311w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intellihub Customer Resolution<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-67","page","type-page","status-publish"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":4,"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":90,"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/pages\/67\/revisions\/90"}],"wp:attachment":[{"href":"https:\/\/intellihubservices.com\/index.php\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}